At Glam Galore Pamper Parties, we are committed to providing our customers with the utmost level of service, and we have established the following terms and conditions to ensure the safety of both our customers and our staff.

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We kindly request that all customers carefully review these terms before proceeding with a booking.

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Glam Galore Pamper Parties reserves the right to update its terms of business at any time without further notice.

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1. Bookings & Confirmations

1.1. Booking Process
All party bookings must be made via our online booking form. A deposit is required to secure your date. The booking is only confirmed once we receive a signed quotation form and a non-refundable deposit of 50%, as specified.

1.2. Quotations
All quotes are valid for 7 days unless otherwise stated. Prices may change without notice, but the quoted price at the time of booking is guaranteed.

1.3. Booking Confirmation
Upon confirming availability, a deposit invoice will be sent via email. We recommend booking well in advance to secure your desired date.

1.4. Final Confirmation & Attendee Numbers
We will request final attendee numbers and parental consent forms 14 days prior to the party. Changes to the party package or additional extras must also be submitted in writing at least 14 days before the event (28 days for personalised items).

1.5. Guest No-Shows
Guests confirmed but who fail to attend on the day will still be charged in full.

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2. Payments

2.1. Deposit
A non-refundable deposit (50%) is required to secure the booking. No party will be confirmed without this.

2.2. Balance
The remaining balance must be paid via bank transfer no later than 24 hours before the event. Parties booked within two weeks of the event must be paid in full upon booking. Staff cannot accept cash payments.

2.3. Non-Refundable Items
Deposits and personalised items are non-refundable.

2.4. Quotation Number
All payments must reference a valid quotation number to ensure correct allocation.

​2.5 Once a party or service has taken place, NO refunds will be issued under any circumstances.

 

3. Cancellations & Rescheduling

3.1. Customer Cancellations
We require at least 14 days' notice for cancellations. Deposits are non-refundable.

3.2. Customer Rescheduling
You may reschedule within 12 months if notice is given in writing within 14 days of the original date. Subject to availability.

3.3. Our Cancellations
If Glam Galore Pamper Parties cancels the event, we will offer an alternative date or a full refund of your deposit.

3.4. Last-Minute Cancellations
Cancellations within 72 hours of the event will forfeit the deposit. The remaining balance must be paid within 7 days.

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4. Weather & Force Majeure

4.1. Weather Conditions
Parties cancelled due to bad weather will not be refunded. Clients must ensure the venue can withstand weather disruptions or provide adequate shelter.

4.2. Force Majeure
We are not liable for events beyond our control (e.g., natural disasters, traffic, illness). We will inform clients as soon as possible and attempt to mitigate the impact.

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5. Party Setup & Venue Requirements

5.1. Access & Parking
The customer must inform us of any access or parking restrictions. Staff require one parking space for the duration of the party.

5.2. Setup Requirements
Clients must provide adequate space for staff, equipment, and children. Tables and chairs for treatments must be available if required.

5.3. Timing
Please ensure all guests arrive on time. Staff will begin at the scheduled start time and must remain on schedule for other bookings.

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6. Treatments & Products

6.1. Products Used
Staff are not trained beauty therapists. Clients/parents must specify if children have allergies or sensitivities. Staff will not apply products to broken skin or visible outbreaks.

6.2. Allergic Reactions
GGPP takes no responsibility for allergic reactions. Parental consent is required for all treatments.

6.3. Hygiene & Safety
Treatments may not be offered to children with viral or contagious skin conditions (e.g., cold sores, warts, conjunctivitis, lice). Alternative treatments may be offered.

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7. Children’s Participation & Supervision

7.1. Participation
Children will be encouraged to join in, but participation is voluntary.

7.2. Supervision
An adult must be present at all times. Staff cannot be left alone with children. Supervision is required for bathroom breaks and other needs.

7.3. Behaviour
The customer is responsible for managing children's behaviour. Staff will intervene if necessary and notify the client of any issues.

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8. Equipment & Liability

8.1. Equipment Ownership
All party equipment remains the property of GGPP. Any damage or loss is the responsibility of the client.

8.2. Slumber Party Equipment
Equipment left overnight must be returned in good condition. Loss or damage will be charged to the customer.

8.3. Indemnity
The hirer must protect the products against distress, seizure, or execution, and indemnify the owner against losses.

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9. Staff Conduct & Safety

9.1. Contact with Children
Some physical contact may be required (e.g., for facials, nail painting). Staff will always ensure children are comfortable and consent is given.

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10. Privacy & Consent

10.1. Use of Information
Your data is used only to manage bookings and will never be shared with third parties. Consent is required to store and process your data.

10.2. Photography
Permission will be requested to take photos for marketing. If any parent/guardian declines, this will be strictly respected.

10.3. Newsletters
You may opt in to receive marketing emails. You can unsubscribe at any time.

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DIY Teepee Hire Terms & Conditions

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By hiring our DIY Teepee Sleepover Package, you agree to the following terms:

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Hire Period

The equipment is hired for the day of the party and must be returned the following day, unless otherwise agreed in writing. For example, if your party is held on a Saturday, all hired equipment must be returned on Sunday at the agreed return time.

Late returns may incur an additional hire fee.

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Bond

A refundable bond of $100 is payable before collection.

The bond will be refunded after all equipment has been inspected and confirmed to be returned clean, complete, and undamaged.

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Responsibility

The hirer accepts full responsibility for all equipment during the hire period.

The hirer is responsible for any loss, theft, or damage while the equipment is in their possession.

 

Care of Equipment

- Equipment must be used indoors only.

- No food or drink aside from popcorn or water to be consumed on the cushions, bedding or mattress - lollies are especially difficult to remove from items due to stickiness.

- Glam Galore Pamper Parties. asks that no craft supplies, makeup, nail polish, food or drinks be inside or around the tents at any time.

- No glow sticks, markers, pens or other colouring items to be used on bedding.

- Smoking or vaping near the equipment is prohibited. If any hired equipment, including the teepees or  bedding, is returned with a noticeable smoke odour, the refundable bond will be forfeited to cover the additional cleaning and deodorising costs.

- No candles, open flames, heaters, or fireplaces may be used near the equipment.

- No pets are permitted on the bedding or mattresses.

- It is preferred your guests are in bare feet or socks when picnicking, indoors or out - any stains or marks we cannot remove from teepees, rugs, cushions, props, decor and bedding may result in item replacement & charged at the customers expense.

- Children must be supervised by an adult at all times.

 

Cleaning

Please return all equipment reasonably clean.

Do not wash bedding unless specifically requested. If bedding becomes soiled, please advise us. We will professionally launder all bedding.

Excessively dirty equipment may incur a cleaning fee.​​​​​​

 

Damage

The hirer agrees to pay the repair or replacement cost of any item that is damaged beyond normal wear and tear.

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Examples include, but are not limited to:

• Broken poles

• Torn teepees

• Permanent stains

• Burn marks

• Missing décor

• Damaged trays

• Missing chalkboards

• Damaged mattresses

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Cancellations

Cancellations made more than 14 days before the booking will receive a full refund of any hire payment (excluding any non-refundable booking fee if applicable).

Cancellations within 14 days of the booking may forfeit the booking fee.

 

Liability

Our business accepts no responsibility for injury, accidents, or damage arising from the use of hired equipment.

All children remain the responsibility of the supervising adults throughout the hire period.

 

Failure to Return Equipment

All hired equipment must be returned on the agreed return date and time. If the equipment is not returned as agreed and we are required to collect it, the refundable bond will be forfeited to cover the additional time and costs incurred.

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Pick up and drop off are located in Te Kauwhata, Waikato. Photo I.D. required at time of collection.